Privacy Policy

1. Introduction

Roofing & Guttering Experts Sydney ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Property details and location
• Service requirements and preferences
• Communication preferences
• Payment information (processed securely through third-party providers)

Automatic Information

When you visit our website, we may automatically collect certain information, including: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our roofing services
• Process service requests and quotes
• Communicate with you about our services
• Schedule appointments and site visits
• Send service updates and important notices
• Improve our website and services
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in our business operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under Australian Privacy Laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing of your information
• Request data portability
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: